All goods are shipped from our Central Birmingham warehouse; a few products are shipped from our other locations and in these cases you may receive more than one delivery.
IMPORTANT: When signing for the delivery, if there is any damage to the box at all please sign for as "damaged" or do not accept the delivery. All items damaged in transit must be notified to us by calling our customer services team on 0121 555 1023 or sending an email to firstname.lastname@example.org within 48 hours of delivery. Failure to do this may result in the item not being replaced. Please ensure you only sign for the number of packages physically received, it is the sole responsability of the recipient to ensure you do not sign for any packages no received.
Tracking your order
You are able to track the progress of any order once it has been despatched by clicking on the tracking number provided. This will show you the details of your order you have placed with us. By clicking on the appropriate order number you will see the status of your order. Alternatively you can telephone Customer services on 021 555 1023 or your account manager on 0121 555 7167, give them the web-order number and find out the order status.
The legal stuff
When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time the offer can be withdrawn.
Future Garments or any of its trading divisions will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.
For further information regarding all aspects of Future Garments or any of its trading divisions contracts with customers please see our full Terms and Conditions.